Yes! All our cleaners undergo a thorough background check that includes local, state, and national databases to review criminal records, driving records, and social security traces.

We take the time to get to know our team members. Our extensive hiring process includes a personality test to ensure they’re the right fit for our standards.

When you choose CleanHaus NYC, you are selecting high-quality professionals who deliver exceptional work.

Our cleaners bring at least 3 years of home cleaning experience. CleanHaus NYC home cleaners are subcontractors who are among the top 5% of all cleaners we prospect. In most cases, we send one cleaner to clean your home. In homes with 3+ bedrooms, we send two cleaners to ensure timely completion. For any recurring cleanings, you will be matched with the same cleaner each time.

Yes! We suggest writing instructions in the comment section of the booking form, or contacting our customer support email at hello@cleanhausnyc.com. This way, we log instructions on your account, ensuring consistent quality each time.

Absolutely! Our cleaners like this consistency too as it helps improve both speed & quality overtime.

Please note that occasionally due to sickness or unexpected events, there may be times when your preferred cleaner is unavailable. If this happens, we’ll inform you in advance via email.

If you're ever dissatisfied, please let us know. We'll address your concerns immediately, including assigning a different cleaner if needed. Customer satisfaction is our #1 priority.

Yes! Our team cleans your home in a professional and efficient manner, allowing you to stay productive.We treat your home environment with the utmost respect — no loud music, phone conversations, or unnecessary noise. 

Our customers who WFH frequently describe us as thorough and efficient in their feedback.

We understand that inviting someone new into your home can be a bit nerve-wracking. Rest assured, we take your security and peace of mind very seriously.

Our staff undergoes thorough background checks, and we only hire individuals we would trust in our own homes.

To help you feel more comfortable, we strive to match you with the same cleaner each time. Seeing familiar faces and getting to know them can help establish a routine you can trust.

We prioritize transparency and open communication. If you ever have specific preferences or concerns, please let us know. Your comfort and trust are our first priorities.

Certainly. We understand the importance of your personal belongings - our cleaners treat your home with the utmost care and respect.

Our cleaners know that they are not just cleaning a space – they are guests in someone’s home. This mindset ensures that your belongings are handled with the same care and consideration as if they were our own.

If you have specific instructions or items that need special attention, please let us know.

Yes, you are. We are fully insured for both property damage and employee injury while working in your home. This means you’re protected and won’t have to worry about unexpected liabilities.

Not all cleaning services provide this level of assurance. Many individuals or smaller companies don’t buy insurance, leaving homeowners vulnerable.

We do everything we can to prevent damage. If something is accidentally broken, we’ll take responsibility and make it right.

We designed our platform to provide reliable, competitive, and flexible estimates for your home, using thousands of data points collected in real time.

The main factors of our pricing calculator are:

• The size of your home
• The frequency of cleanings
• The cleaning type
• Your choice of add-ons

We offer discounted rates for recurring service because it helps us plan better and keeps your home consistently fresh.

Tipping is not mandatory, but it's always appreciated if you feel your cleaner did an outstanding job.

We know that life happens and you might need to cancel or reschedule your cleaning. Just let us know by 3 PM the day before your visit, and we’ll change it without any fees. If you need to cancel after 3 PM the day before, a $40 late cancellation fee will apply.

You can definitely expect a clean home when we’re done!

Our cleaner will arrive within the scheduled time window with basic cleaning supplies. We'll send a reminder text when they're ~30 mins away. They will complete the cleaning checklist for your home, and you’ll be billed electronically 6 hours after your cleaning is done.

We provide basic equipment required for cleaning your home, with some exceptions. We suggest customers have equipment that allows our cleaners to efficiently do their best work. These tools are too heavy for our cleaners to transport. Therefore, we do not provide

• Vacuum
• Conventional mop and bucket
• Step stool
• Toilet brush
• Specialty products, such as:
  
  • Heavy-duty bathroom cleaner
  • Wood cleaner
  • Bleach
  • Stainless steel cleaner

If you have any of these items and would like us to use them, please leave them out in clear view with directions for our cleaning staff.

Each cleaning is based on a detailed checklist tailored to the service you select. Check out our Cleaning Types page for specifics.

In most cases, we send 1 cleaner to clean your home. In homes with 3+ bedrooms, we send 2 cleaners to ensure timely completion. For any recurring cleanings, customers will be matched with the same cleaner each time.

Yes, there are certain areas and items we don't clean:

• Areas higher than the second step of a step ladder
• Chandeliers
• Mold, bodily fluids, pet waste, vomit, etc.
• Light bulbs
• High levels of trash or clutter
• Painted walls
• Interior of washer and dryer

Yes! We love pets. Just make sure they’re secured or comfortable with visitors while we clean.

For partial cleaning pricing, please reach out to our customer service team hello@cleanhausnyc.com with specific details on what you’d like cleaned, and we'll create a personalized cleaning plan tailored to fit your needs and budget.

Our cleaners will show up at the time that you choose in your booking. You’ll also receive a reminder email two days before your cleaning and a text reminder the day before. On the day of your cleaning, you’ll get a text when we’re on our way to your home, usually about 30 minutes before we arrive.

Absolutely. Just contact us and we’ll do our best to find a day and time that fits your new schedule.

We know that life happens and you might need to cancel or reschedule your cleaning. Just let us know by 3 PM the day before your visit, and we’ll change it without any fees. If you need to cancel after 3 PM the day before, a $40 late cancellation fee will apply.

Simply send us an email athello@cleanhausnyc.com if you’d like to cancel your recurring cleaning visits, and we’ll confirm promptly.

There are no contracts when you choose CleanHaus NYC and zero cancellation fees.

However, if you cancel your recurring visits before the second cleaning, there is a nominal $59 charge. This charge aligns your initial cleaning cost with our one-time cleaning price. We understand that circumstances can change, and we aim to make the process as straightforward as possible.

Yes you can! We never cancel.

Yes, we do offer specific appointment times for our cleaners to arrive. Occasionally, due to unanticipated traffic, a cleaner may be slightly late. If there are any changes to the arrival window during the day, we'll notify you promptly. On the day of your cleaning, you’ll get a text when we’re on our way to your home, usually about 30 minutes before we arrive.

If your cleaning day falls on a holiday (NewYear's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and ChristmasDay), we'll reach out beforehand to see if rescheduling to the day before or the day after will work for you.

No, you don't. In fact,75% of CleanHaus NYC customers are not home when we clean. You can leave a key in a lockbox, with the doorman, or a secret place. After we clean, we will lockup as instructed.

If you prefer to be home to let the cleaner, that’s perfectly fine too. Just let us know what works best for you, and we'll accommodate your preference.

You have a few options for allowing the cleaner to enter your home:

• Leave they key & instructions with the doorman
• Leave a key in a secret place or lockbox
• Be home to let your cleaner in

Whatever works best for you, we can accommodate. You canleave specific instructions in the comments when booking.

We value your feedback and use it to continually improve our services. Your satisfaction helps us grow and get even better.

If you’re not fully satisfied, contact us within 24 hours and we’ll make it right — whether that means a re-clean or other solutions.